FAQs

If you are an end user of UPS please go to Find a Partner. Alternatively if you would like help locating a CertaUPS reseller, please email us on [email protected]

If you are a reseller of UPS then please contact us on [email protected] or call us on 03333 130251.

You can complete the online form here or call us on 03333 130 251.

We would like to direct you to one of our network partners who can best support your purchase. However, you’re welcome to discuss with us the benefits of CertaUPS directly with us prior to purchasing.

For normal UK mainland “kerbside” delivery we charge a nominal amount to cover costs. However, if you purchase £2,000 or more on one purchase order we deliver free of charge to mainland UK.

We ask you to contact us at [email protected] or call us on 03333 130 251 to facilitate a return/replacement.

A slight difference in discount rates and rebate schemes.

We also offer consignment stock (immediate customer fulfilment), quarterly business reviews and the option for micro website development to our Prestige Partners.

The materials we provide are part of your partner package. If you would like a “micro website” to drive interest to your website and CertaUPS we offer this at a nominal fee (by arrangement).

Being a CertaUPS Partner is all about sustainable business growth and profitability. We are not aiming to partner with you to simply offer lower pricing but to support you with knowledge, tools and experience to drive a long term business relationship.

If your annual UPS spend is set to grow and you are happy to promote CertaUPS then you qualify. Additional to this is the desire to drive revenue and profitability via UPS solutions.

You can find more info here or alternatively please contact us on [email protected] or call us on 03333 130251.

When referring to ‘design life’ this does not mean life expectancy of the battery and will not guarantee how long a battery will last. Life expectancy relies on several factors including environment, temperature, maintenance, number of discharge cycles, charging regime etc. For example, some batteries have a 10 year design life and would generally need replacement in approximately 6-8 years.

Design life and life expectancy should not be confused. Batteries need to be housed in a clean, climate controlled environment, in perfect operating conditions to enable them to fulfil their declared design life.

We recommend that batteries are inspected every 6-12 months. This prevents serious complications and ensures faults are rectified before they become a potential danger. Any individual bad battery blocs can be identified early and this allows for single batteries to be replaced instead of a full string.

When the UPS requires the battery backup power in either frequent short or infrequent long cycles this results in discharge of the batteries.

Many deep discharges will shorten the batteries life expectancy. They are designed as a standby battery, cycling them (charging/discharging) multiple times will weaken them. When a UPS experiences frequent ‘power outages’ or ‘brownouts’ due to the environment it is operating in, then this can greatly reduce the life expectancy. If you frequently experience these difficulties then please contact us and one of our experts will explore possible solutions.

Environmental – Optimum operating temperature of 20℃ with good air circulation noting that every degree over will reduce the batteries life expectancy significantly.

Correct charging parameters – Ensuring that the UPS is charging the batteries within the recommended limits allowing compensation for temperature fluctuations.

A UPS system should be replaced when it is at the end of its lifespan and beyond economical repair or when the efficiency savings demonstrated by a new unit outweigh the existing running costs.

The typical lifespan of a UPS unit can be up to 10years, during which its internal batteries will need to be replaced up to three times.

Please refer to our battery calculator tool which will help you determine the number of batteries required and what runtime they will provide.

Having an external bypass switch means there is capability for total isolation for UPS maintenance, with no disturbance to the load. This means that regular maintenance, complete testing and a complete unit change can be carried out without disruption.

This can be important when protecting critical data that would not allow having any downtime. We would consider this to be best practice to ensure the UPS can be maintained without disturbance to the load.

If your UPS does not have an external maintenance bypass switch it is recommended that you consider getting one fitted during your next scheduled down time.